See the frameworks in action.
POST- READING RESOURCES
These videos are referenced within Fearless Feedback. Words on a page become real when you can watch them unfold in live conversation — with reactions, follow-up language, and real coaching moments.
How to use these videos
Each video below models a specific skill or framework from the book. Watch them in any order, or scroll to the one that intrigues you most. You can return to these as often as you need, many managers find them most useful right before a real conversation.
Have questions as you watch? Reach out directly: katie@enduranceboss.com
The New Hire Relationship Kickoff Conversation
Video 1 of 4
The top reason managers hold back sharing feedback is fear of damaging the relationship. This video models the Alignment portion of the New Hire Relationship Kickoff — the conversation that makes every future feedback conversation easier.
What to watch for:
How the questions are phrased to invite openness rather than interrogate
The deep listening and playing back of what was heard
The commitments co-created at the close of the conversation
Note: this models the Alignment portion of the conversation only. Pay special attention between 9:40–12:10 — how the manager asks about the team member's prior experience with upward feedback.
The full New Hire Relationship Kickoff covers four topics: Personal, Professional, Alignment, and Aspirations. Access sample questions for all four here:
Delivering Feedback - What Not To Do
Video 2 of 4
One of the most effective ways to sharpen your own delivery is to see exactly what goes wrong. This video illustrates why so many people have had negative experiences receiving feedback — and why the manager in this scenario would likely walk away feeling like it went fine.
What to watch for:
Involving the team - saying "some people have brought this up" makes the recipient feel the team is talking about them and immediately spikes defensiveness.
Feeling vs. observation - "I feel like you've been defensive" invites pushback. "I've noticed defensiveness when..." is an objective observation that's much harder to argue with.
Missing the reaction - the manager doesn't notice or name the visible reaction, missing the moment to use HEAR and keep trust intact.
No Ask - feedback without action is simply criticism. "It would be great if you could..." is not an Ask. It leaves the person with no clear co-created next step.
Missing the distress signal - "Should I just not talk in meetings?" is a sign of disengagement. The manager answers it literally instead of recognizing it as a moment requiring HEAR.
Modeling of HOA Framework: Headline, Observation, Ask
Video 3 of 4
You've read the words on the page — now watch the Headline, Observation, Ask framework come to life. This conversation involves a remote employee and an observation of defensiveness. Notice how what starts as a feedback conversation becomes generative and collaborative.
What to watch for:
How the Headline names the topic while leading with the employee's self-interest
The Observation staying objective; what was seen, not what was felt
The shift into Ask and how the manager coaches the employee to create self-awareness
The co-creation of action steps — this is what makes feedback feel like investment, not criticism
Modeling HOA and the HEAR Framework: Handling a Live Reaction
Video 4 of 4
This video brings both frameworks together — Headline, Observation, Ask (HOA) and the HEAR framework — in a single conversation where a reaction enters mid-way through. Think of reactions as speed bumps: you don't ignore them and you don't turn around. You slow down, cross intentionally, and continue.
What to watch for:
How the feedback is positioned to keep trust and safety in the space from the opening Headline
The exact moment the manager pivots from HOA into HEAR — and what triggers that pivot
The Refocus — how the manager brings the conversation back to the feedback without abandoning the relationship
How a single short conversation achieves all three functions: performance management, career development, and employee retention
About These Resources
These post-reading resources are the companion video library for Fearless Feedback: Everything Managers Have Never Been Taught About Feedback by Katie O'Brien Ceccarini (ISBN 979-8-9952360-0-9).
The videos model four key skills taught in the book: the New Hire Relationship Kickoff Conversation (Chapter 3), common feedback delivery mistakes (Chapters 6 & 8), the HOA framework (Headline, Observation, Ask — Chapter 4), and the HEAR Framework (Hear, Explore, Acknowledge, Refocus — Chapter 7) for handling emotional reactions to feedback.
These resources are designed to help managers translate the written frameworks into confident, repeatable real-world conversations.
Ready to practice with real coaching?
The videos show you what great feedback looks like. The live training is where you practice it yourself — with real scenarios, real feedback, and Katie in the room.